DEVELOPMENT

dStore to go Retail 2.0

Just reading Andrew Cooper is extending dStore offline with a retail 2.0 move. From Smart Company:

Cooper is scouting stores that are around 800 square metres; the front half of the store will contain merchandise while the back half will be a small warehouse. Customers will be able to order in-store web kiosks and either pick up their goods on the spot (if in range) or have them delivered the next day.

Feels like a contradiction doesn’t it .. going offline to extend reach? As an online business, if you can’t extend globally - with conventional wisdom being this is the one true path - where do you go otherwise? Where are those customers that you’re not connecting with today? Ans: they’re in every suburb of every city of our wee little country. Local retail gets you in front of people you just can’t reach with a purely online play. Scoop up 5% of 200 million Americans .. And your online business will fly .. but 5% of 20 million Australians is a completely different set of numbers.

Way to go dStore .. way to go Andrew Cooper. Let’s see local retail taken to the next level.

2 Comments:

  1. matt Says:

    It’s a version of the counter-in-front/warehouse-in-back model developed by Argos in the UK back in 1973. Except Argos displays very few products, and instead, customers select from giant catalogues in-store, or bring item codes from their catalogue at home.

    http://en.wikipedia.org/wiki/Argos_Ltd

    cheers,
    matt

  2. Simon Says:

    Ahhh .. I had vague memories of this as a paper-catalogue/back-of-house system from the UK, but I could never track it down. Argos! Thanks again Matt