I just had a dreadful experience at Pulse pharmacy in Northcote Plaza. I was accused of lying, treated with suspicion and contempt.. all as I was trying to return a completely unused pair of sunglasses with tags still on and receipt intact that I bought from them under 30 days ago.

I was dragged into store policy discussions with staff and told they were unable to do anything because it was the law! They confused store policy that obviously allows them no discretion with LAW and had the stupidity to try and throw that at me. They told me the staff member who had told me it would be fine to return them, signed her name on the receipt and instructed me to say Maria said it was OK if there were any problems should not have done so! I explained this is not my problem and the customer should not be involved in their internal miscommunications. There appeared to be no one in the store willing to show any initiative.

I then witnessed a staff member complain loudly about me in front of others. I can not believe the lack of understanding about service and all for a $30 pair of sunglasses! They just lost a heap of business - my business over the next few years, my brothers and my partners and anyone who will listen to me I say to you… do not use Pulse pharmacy at Northcote… I have always found the ones on Station St great anyway

Am I alone in my fight for good customer service?!! Andrew, Mara, Simon and I will never treat you like this in our store…

Posted August 25th, 2008 under Misc.
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