In my business I work on the general rule that being pro-active in small areas results in big rewards in others. For example, I encourage my staff to make phone calls to customers waiting to collect orders even if their goods have not yet arrived. Doubtless the customer will call anyway, so why not get in first? A customer who has a good experience will tell one other person about it. A customer who has a bad experience will tell ten people about it. A small time or financial outlay to put in a system whereby customers are ultimately kept happy has a far better result for the business than otherwise. I would rather put time, effort and finance into achieving this rather than a reputation as being solely profit focused.

And as you point out, it’s in their interest not to. With APPLEBOX, we have extension fees when a DVD isn’t back by it’s return date. I would rather remind everyone by SMS or email the day it’s due back (and this is on my task list), to save them a possible additional cost. Or should I just sit on a profit motive, keep quiet and state its not my responsibility?

Does virgin blue give reminders? I couldn’t say. Probably not.

It’s people like you who perhaps make it cheaper for others who are on the ball with this type of thing. I suppose there is a reason for a personal assistant’s.

I like this post on another blog as well http://doubleblind.ca/2007/12/03/why-gift-cards-are-good-profit-generators/

Does virgin blue give reminder notices?